Privacy Policy

Privacy Policy

Bates Behavioral Health and Mental Wellness, LLC
Effective Date: September 29, 2026

Bates Behavioral Health and Mental Wellness, LLC (“Bates Behavioral Health,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how information may be collected, used, protected, and disclosed when you visit or interact with our website.

This Website Privacy Policy applies to information collected through our public website. It is separate from our Notice of Privacy Practices, which describes how we use and disclose protected health information (“PHI”) in connection with healthcare services.

Information We May Collect

When you use our website, we may collect information that you voluntarily provide, including:

• Your name

• Email address

• Telephone number

• Appointment or scheduling information

• Information submitted when requesting an appointment or contacting the practice

• Other information you choose to provide

Our website may also automatically collect certain technical information, such as:

• Internet Protocol (IP) address

• Browser type

• Device type

• Operating system

• Pages visited

• Approximate geographic location

• Date and time of website visits

• Referral source

• Cookies and similar technologies

This information may be used to maintain the website, improve functionality, understand how visitors use the site, and help protect the website from misuse or security threats.

Health Information and General Website Communications

Please do not submit sensitive medical or mental health information through general website contact forms, ordinary email, social media, or other non-secure communication methods.

When you become a patient, health information collected as part of your care may be protected by the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable laws.

Our use and disclosure of protected health information is described separately in our Notice of Privacy Practices.

Appointment Scheduling

Bates Behavioral Health may use third-party scheduling services, including Acuity Scheduling, to allow individuals to request or schedule appointments.

Information entered into a scheduling system may be collected and processed by that service according to its privacy and security practices and any applicable agreements between the service provider and Bates Behavioral Health.

Submitting an appointment request does not by itself establish a provider-patient relationship or guarantee acceptance for treatment.

How We May Use Information

Information collected through the website may be used to:

• Respond to inquiries

• Process appointment requests

• Communicate regarding scheduling

• Provide administrative information

• Maintain and improve website functionality

• Monitor website performance

• Prevent fraud, misuse, or security incidents

• Comply with legal or regulatory requirements

• Protect the rights, safety, and property of Bates Behavioral Health, our patients, or others

We do not sell your personal information.

Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality and understand website traffic and usage.

Our website platform or service providers may collect information about how visitors interact with the website.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how some website features function.

Third-Party Services

Our website and practice may rely on third-party companies to provide services such as:

• Website hosting

• Appointment scheduling

• Website analytics

• Email services

• Payment processing

• Telehealth services

• Electronic health record or patient portal services

These third parties may collect, process, or store information as necessary to provide their services.

Third-party websites and services have their own privacy policies. Bates Behavioral Health is not responsible for the privacy practices of websites or services that we do not control.

External Links

Our website may contain links to third-party websites, healthcare resources, insurance organizations, scheduling platforms, professional directories, or other services.

A link to another website does not mean that Bates Behavioral Health controls or endorses that website's privacy practices.

Visitors should review the privacy policies of any third-party website they choose to use.

Email and Text Communication

Ordinary email and text messaging may not provide the same privacy protections as a secure patient portal.

Please do not use ordinary email, website contact forms, or text messages to send highly sensitive health information unless specifically instructed to do so through an approved communication method.

Electronic communications should not be used for emergencies or urgent psychiatric concerns.

Security

We use reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, electronic communication system, or storage system can be guaranteed to be completely secure.

Children's Privacy

This website is not intended to independently collect personal information directly from children under 13.

A parent or legal guardian should contact the practice regarding services for a minor when applicable.

Emergency and Crisis Situations

This website, website forms, email, text messaging, appointment requests, and other electronic communications are not monitored as emergency or crisis services.

If you are experiencing a medical or psychiatric emergency, believe you may harm yourself or someone else, or require immediate assistance:

• Call 911

• Go to the nearest emergency department

• Call or text 988 for the Suicide & Crisis Lifeline

Do not rely on this website or electronic communication with Bates Behavioral Health for emergency assistance.

Your Privacy Choices

Depending on the type of information involved and applicable law, you may contact us to:

• Ask questions about information you have provided through the website

• Request correction of inaccurate contact information

• Request that certain communications stop

• Ask questions regarding our privacy practices

Rights regarding protected health information received in connection with healthcare services are described in our Notice of Privacy Practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, or applicable requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Website Privacy Policy, please contact:

Bates Behavioral Health and Mental Wellness, LLC

Email: info@batesbehavioralhealth.com
Phone:(318) 871-7350